Consumer and contract registry
Customer records, connection contracts, zones and reading routes, with full per-consumer history.
Ready-made Solution · Water
Hakela - Water Management and Billing System in Mozambique
A complete platform for water supply and sanitation utilities: from consumer registration to meter reading, from the invoice to payment via M-Pesa and e-Mola. API, web panel and mobile app in a single solution, built for Mozambican reality.
- Automatic billing
- Pay by phone
- Offline readings in the field
hakela.brilliantmind.co.mz
Dashboard: amount collected, outstanding and collection rate for the period
Field app
Readings in the field, even without a signal
The technician carries the day's route on their phone and records readings without internet. When the device is back online, everything syncs with the dashboard.
- Works offline: readings are stored on the device until there is a connection
- The day's contracts and zones are already on the phone, searchable by contract, name or meter
- History showing each reading's sync status, and a receipt to print or save as PDF
Features
The full water cycle, in one platform
Meter reading
Field technicians record readings on their phone, with photo and GPS, assigned to their zones. Works offline and syncs when there is a connection.
Automatic billing
The invoice is generated from the reading, with consumption, tiered tariffs and late-payment penalties.
M-Pesa and e-Mola collection
The consumer pays the invoice on their phone, with automatic confirmation and a PDF receipt.
Consumer portal
Invoices, receipts, account statements and consumption and payment history available to the customer.
SMS and WhatsApp notifications
Automatic alerts on invoice issue, before due date and on payment confirmation.
Loss and anomaly detection
Abnormal-consumption alerts (3-sigma rule) and logging of irregularities and illegal connections.
Real-time dashboards and reports
KPIs for revenue, collection, consumption and arrears, with period reports and access control.
Who it's for
Built for those who distribute and bill water
Hakela adapts to water operators of any size in Mozambique, replacing spreadsheets and manual processes with a single, auditable system accessible from anywhere. Tariffs, zones and branding are configured during deployment.
- Water supply and sanitation utilities
- Municipal water services
- Private operators and small water systems
- Condominiums and bulk water supply
- Rural and community water projects
FAQ
Frequently asked questions about Hakela
How much does Hakela cost?
Hakela is priced according to the number of consumers and the modules activated. Contact us for a quote tailored to the size of your water operation.
How quickly can I start using it?
As a ready-made solution, basic deployment takes a few weeks, including importing your consumer base and configuring tariffs and zones.
Can consumers pay for water via M-Pesa?
Yes. Hakela integrates M-Pesa and e-Mola for water bill payment with automatic confirmation, without the customer leaving home.
Do technicians need internet to read meters?
No. The field app works offline: the technician carries the day's route on the phone, records readings with photo and GPS, and everything syncs when a connection is available.
Can the platform carry my company's brand?
Yes. Colours, logo and name are customisable to reflect your water company's identity.
Ready to digitise water management?
We deploy Hakela in your water company within weeks. Request a free demo.