Ready-made Solution · Water

    Hakela — Water Management and Billing System in Mozambique

    A complete platform for water supply and sanitation utilities: from consumer registration to meter reading, from the invoice to payment via M-Pesa and e-Mola. API, web panel and mobile app in a single solution, built for Mozambican reality.

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    Automatic billingPay by phoneField technician app
    Features

    The full water cycle, in one platform

    Consumer and contract registry

    Customer records, connection contracts, zones and reading routes, with full per-consumer history.

    Meter reading

    Field technicians record readings on their phone, with photo and GPS, assigned to their zones.

    Automatic billing

    The invoice is generated from the reading, with consumption, tiered tariffs and late-payment penalties.

    M-Pesa and e-Mola collection

    The consumer pays the invoice on their phone, with automatic confirmation and a PDF receipt.

    Consumer portal

    Invoices, receipts, account statements and consumption and payment history available to the customer.

    SMS and WhatsApp notifications

    Automatic alerts on invoice issue, before due date and on payment confirmation.

    Loss and anomaly detection

    Abnormal-consumption alerts (3-sigma rule) and logging of irregularities and illegal connections.

    Real-time dashboards and reports

    KPIs for revenue, collection, consumption and arrears, with period reports and access control.

    Who it's for

    Built for those who distribute and bill water

    Hakela adapts to water operators of any size in Mozambique, replacing spreadsheets and manual processes with a single, auditable system accessible from anywhere. Tariffs, zones and branding are configured during deployment.

    • Water supply and sanitation utilities
    • Municipal water services
    • Private operators and small water systems
    • Condominiums and bulk water supply
    • Rural and community water projects
    FAQ

    Frequently asked questions about Hakela

    How much does Hakela cost?
    Hakela is priced according to the number of consumers and the modules activated. Contact us for a quote tailored to the size of your water operation.
    How quickly can I start using it?
    As a ready-made solution, basic deployment takes a few weeks, including importing your consumer base and configuring tariffs and zones.
    Can consumers pay for water via M-Pesa?
    Yes. Hakela integrates M-Pesa and e-Mola for water bill payment with automatic confirmation, without the customer leaving home.
    Do technicians need internet to read meters?
    The field app was designed for Mozambican reality: readings are taken on the phone with photo and GPS and synced when a connection is available.
    Can the platform carry my company's brand?
    Yes. Colours, logo and name are customisable to reflect your water company's identity.

    Ready to digitise water management?

    We deploy Hakela in your water company within weeks. Request a free demo.

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